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For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. – the service is performing well and meeting our expectations. Medical care from a qualified nurse, and treatment for residents with illness or injuries. King Charles Court offers Dementia, Older People (65+), Physical Disabilities and Sensory Impairments care.
People’s rooms were personalised to reflect their individual tastes. As Christmas was approaching some people had been supported to put up Christmas decorations in their rooms. The focus of the service was to treat people with kindness, compassion and respect and this was witnessed throughout the inspection.
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On average, consumers rate nursing homes in Falmouth3.5out of 5 stars. Better rated regions includeYarmouthwith an average rating of3.6out of 5 stars. The Scottish Care Inspectorate is the official regulator for care services in Scotland.
Another person said that they liked the view from their window, although it was difficult to see when sitting down due to the height of the windowsill. A visitor told us that the interim manager was, 'A breath of fresh air' and was 'Very professional. One person told us that more staff in the evening would mean they did not have to wait as long for assistance.
Riverside Support Service Ltd
We were also told 'the staffing levels go down at the weekends making staff very busy, with no time to help people with their tea and coffee that the kitchen porter delivers, let alone additional fluids'. We saw that it took the management of the service time to organise specialist diet items to support people with specific needs. Those people had to wait a week to have the special diet items they needed. Staff demonstrated a good knowledge of the care needs of the people that lived at the home. Care plans were in place for all the individuals, however they did not always reflect the specific needs of the person.
Meals were appetising and people were offered a choice in line with their dietary requirements and preferences. Where necessary staff monitored what people ate to help ensure they stayed healthy. The service was meeting the requirements of the regulations at that time. Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care.
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Also known as Care & Repair agencies, are local non-profit organisations set up to help older people think about, plan, finance and organise work on their homes. These services tackle smaller repair jobs, including installing safety & security devices. They are provided by many local Age UKs as well as other organisations.
At King Charles Court we are committed to providing the highest standard of care. The dignity of our residents is a priority to us, the care we administer is always done so with respect, compassion and understanding. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
Care Support Services
People who use the service that we talked with during the inspection did not have any concerns regarding this. People, who were able, told us that they were happy with the care they received. They told us that staff were kind and helpful, some people told us that staff appeared to be busy all of the time and sometimes they had to wait for care to be given. One person told us ‘They are kind hearted staff but there is not enough of them’. We observed staff talking to the people that were in the home in a respectable manner and that staff knocked on peoples bedrooms.
We did see staff asking people what they wanted to eat for the following day. We looked at the staff files for four people and saw that there was not an effective system in place to formally supervise all staff. One visitor explained that the home had invited them to eat with the person they had been visiting and the food had been “excellent”. We observed staff providing support to people throughout our inspection visit.
The registered manager was supported by a motivated and committed team including the deputy manager, clinincal lead, nurses and the care staff team. The design of the building and facilities were appropriate for the care and support provided. One of two bathrooms was currently being used for storage of equipment. However, the registered manager informed us of the plans to redesign this bathroom in the near future so it is more suitable for people with limited mobility.
Comments included “I am happy here, the staff are good”, “the food is lovely” and, “can’t think of anything I don’t like”. The service had identified the minimum numbers of staff required to meet people’s needs and these were being met. They have been designed to make sure our residents feel at home in the warm and comfortable settings. Residents are encouraged to bring personal items with them to promote an atmosphere of familiarity. – the service isn't performing as well as it should and we have told the service how it must improve. King Charles Court provides Nursing, Dementia, and Residential care.
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